Frequently Asked Questions

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Frequently Asked Questions

What name will appear on my credit or debit card statement when I make an order?

The name that will appear on your card statement will be: WP-ETM Direct

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I'm unable to login to my account?

If you are having difficulties trying to login to your account try the following:

Enter your email address in the bottom section "Check Your Order Status" on the logon page and press continue.

Now you will see your email address in the "Returning Customer" section. Now put your password in the password box and press continue and you should be in your account.

Please Note: If you have requested a new password you will need to use the new one.

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I made an order and the product has now disappeared, will I still receive my product?

Yes because we use "Live Stock Control" when a product has been purchased and it was the last it will no longer be visible on the site.

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How often do you update your best sellers?
All best sellers are automatically updated by what sells the most.

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Why are do the best sellers change for different categories?
Each category has its own best sellers list.

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I wrote a review but can not see it anywhere?
All reviews are subject to approval.

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What is RSS News Feed?

RSS News Feed is a live feed from our site of our latest products we have in stock.

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How do I use the live news feed?

To use the live feed you will need RSS Reader software or if you have an Yahoo! account. You can then simply go to my home page and at the very bottom of the page you will see a Yahoo! logo, click on it and you will be forwarded to Yahoo! then you can login to your account and view the news.

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